Privacy Policy

Who We Are

This Privacy Policy describes how StreamGuard Analytics (StreamGuard Analytics Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. We provide fraud detection and anomaly recognition training services for financial analysts and compliance professionals in Winnipeg and beyond.

Information We Collect

We collect various types of information to provide and improve our services:

• Personal identification details when you register or contact us (name, email, phone number, organization)
• Transaction and behavioral data from our analytics platform when you use our services
• Technical information including IP address, browser type, device type, and operating system
• Usage data and interaction logs to understand how you use our platform
• Training data and analysis patterns you input into our system for fraud detection modeling
• Cookie data to enhance your browsing experience and analyze platform performance

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you provide explicit permission to collect and use your data, such as through registration forms or service agreements
• Legitimate Interest: To operate our platform, improve our services, prevent fraud, and ensure security of our systems
• Legal Obligation: To comply with applicable laws, regulations, and financial compliance requirements in Canada
• Contractual Necessity: To fulfill our obligations under service agreements and deliver the fraud detection training you request

How We Use Your Information

Your information helps us deliver and enhance our fraud pattern recognition training services. We use your data to:

• Provide access to our anomaly detection platform and analytics tools
• Personalize your training experience and recommend relevant fraud detection scenarios
• Generate reports and insights specific to transaction data streams you analyze
• Communicate updates, improvements, and important security information
• Monitor and prevent fraudulent activities on our platform
• Improve platform performance, functionality, and user experience
• Conduct research and analytics to advance fraud detection methodologies

Data Retention Periods

We retain your personal information for specific periods based on the type of data and its purpose:

• Account and registration data: Retained for the duration of your account and 24 months after account closure or last activity
• Contact form submissions and inquiries: Retained for up to 18 months after your last interaction with us
• Analytics and usage logs: Retained for up to 14 months from the date of collection
• Training data and transaction records: Retained for up to 36 months to support your ongoing training and pattern recognition work
• Server logs and technical data: Retained for up to 12 months for security and troubleshooting purposes
• Cookie data: Retained according to individual cookie expiration settings, typically 6-12 months

Your Privacy Rights

You have important rights regarding your personal information:

• Right of Access: You can request a copy of all personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal information in certain circumstances
• Right to Restrict Processing: You can request that we limit how we use your data
• Right to Data Portability: You can request your information in a portable format
• Right to Object: You can object to certain processing activities, particularly marketing communications
• Right to Lodge a Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you and understand your preferences. We use:

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us analyze how you use our platform and improve performance
• Preference Cookies: Remember your settings and personalization choices
• Analytics Cookies: Provide insights into user behavior and platform effectiveness

You can control cookie settings through your browser preferences. Disabling certain cookies may affect your ability to use some features of our platform. For detailed information about our cookie practices, please review our Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of data in transit and at rest, regular security audits, access controls, and employee training on data protection. However, no method of transmission over the internet is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Sharing

We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our platform and delivering services, subject to strict confidentiality agreements. These providers may include hosting providers, analytics services, and payment processors. We only share information necessary for them to perform their functions. We may also disclose information when required by law or to protect our rights, privacy, safety, or property.

International Data Transfers

Our platform operates primarily within Canada. If we transfer your personal information to other jurisdictions, we implement appropriate safeguards to ensure your information receives equivalent protection. We comply with applicable Canadian privacy laws and regulations regarding cross-border data transfers.

Children's Privacy

Our services are intended for professionals and organizations. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly and terminate the child's access to our platform.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy. Your continued use of our platform following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.